Refund policy

Returns & refunds

Damaged, faulty or incorrect items. If something arrives damaged, faulty or isn't what you ordered, email info@mamayola.com within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or refund, at no cost to you.

Change-of-mind returns. Unopened, unused products in their original packaging can be returned within 30 days of delivery. Please email info@mamayola.com before sending anything back. Because products may ship from different fulfillment locations, we'll confirm where your return should go and how to send it. Items returned without contacting us first can't be accepted. Return shipping for change-of-mind returns is paid by the customer.

Items that can't be returned. For hygiene and safety reasons, opened or used personal-care, feeding and nursing products, teas, oils and balms can't be returned unless they arrived damaged or faulty. Gift cards can't be returned.

Refunds. Once your return has been received and approved, we refund your original payment method. Your bank or card provider may take several business days to show it.

Questions? info@mamayola.com